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Shipping & returns

B and B Hydroponic Gardens ("we" and "us") is the operator of (https://www.bandbhydroponicgardens.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

2.1 Free Shipping offer

Free shipping is offered on orders within Canada over $150 berfore taxes by using discount code: “FREESHIPPING” at checkout. 

 

The following exclusions apply:

We reserve the right to update exclusions without notice

2.2 Curbside pickup

We make every effort to ensure correct stock levels displayed, if an item is not in stock when your order is placed we will contact you with an estimate of when your item will be in stock and offer any available substitutions or refund the price of the out of stock product(s).

Orders placed by 3pm Monday to Friday will be available for pickup on the same day.

Pick up hours are 10 am to 5 Pm Monday to Friday (we are closed on statutory holidays).

Please wait untill you receive a "ready to pick up" Email before attempting to collect your order.

When you arrive for your pick up call us at 613-723-2132 with your order number and staff will bring your order out to you. 

3. Returns

3.1 Return Due To Change Of Mind

B and B Hydroponic Gardens will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(B and B Hydroponic Gardens) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

3.2 Warranty Returns

B and B Hydroponic Gardens will happily honor any valid warranty claims, provided a claim is submitted within the warranty period.

Customers will be required to pre-pay the return shipping.

Upon return receipt of items for warranty claim, you can expect B and B Hydroponic Gardens to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) a refund in store credit

(b) a replacement item (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

B and B Hydroponic Gardens will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

 

4.6 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax will be applied to the price of the goods at check out.

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and B and B Hydroponic Gardens encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to B and B Hydroponic Gardens at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

For all customer service enquiries, please email us at [email protected]